What happens when you call at night
A plumbing failure keeps its own hours, so our phone does too. A person answers at any time of day or night, writes down your address, and hands the call to the nearest of our 10 locations in the county. The plumber arrives with fittings, valves and the tools to start work on the spot.
The calls that come in after dark look like the ones we take at lunchtime: a cracked supply line under a sink, a slab leak warming a patch of hallway floor, sewage rising in a tub because the main line is blocked, a water heater leaking from the tank, a smell of gas, or no pressure anywhere. Our first job is to stop the water or the gas. Then we show you what broke, write down a price for the repair, and start only when you agree to it.
Costa Mesa's housing explains a lot of these calls. About 68 percent of the city's homes were built before 1980, and many houses from the 1950s to the 1970s sit on concrete slabs, so a leak under the floor is one of the emergencies we see most here. In condos, townhomes and apartments, several units can share one drain stack, and a backup in one home can show up in a neighbor's tub as well. A lot of repairs are done in a single visit. When a temporary repair is the right answer for tonight, we tell you so and price the permanent work as a separate job.
What you can rely on
- C-36 Plumbing license, California CSLB #1131308
- Phones answered 24 hours a day, every day of the year
- The price agreed in writing before work begins
- Repairs backed by a written workmanship warranty
Signs it cannot wait until morning
- Running water you can hear under the floor or inside a wall with every fixture shut
- A pipe or supply hose that has split, burst or started spraying
- Sewage rising in a tub, shower, toilet or floor drain
- A gas smell, or a sewer smell, inside the home
- A water heater dripping from the tank, flooding the garage or making loud bangs
- Not a drop from any faucet in the house
One call, any hour
A person answers, confirms the address and what is going on, and sends a plumber from our nearest location.
Water off, damage contained
The plumber closes the right valve, keeps the water from spreading, and follows the leak back to where it starts.
A written price before the repair
You read the full price on paper and make your decision with no meter running, at 2 a.m. or at 2 p.m.
Repaired, tested and left clean
When the repair is in, we turn the water back on, watch each new joint for drips, and leave the floor dry and swept.
Why Costa Mesa calls us when water is on the floor
We are based in Costa Mesa and take emergency calls across Orange County. When something has failed in the middle of the night, these three things count most.
24-hour emergency response
A person answers at every hour of every day, and the plumber who comes is sent from our location nearest to you.
Parts carried on the truck
The truck holds the usual fittings in copper, PEX and PVC, plus shutoff valves, supply hoses and wax rings, so many night repairs are finished with what is already on board.
Price agreed before work
You see the price in writing and say yes before anything is cut or replaced, and it stays the same if the job takes longer than planned.
What decides the cost of an emergency repair
Where the failure sits matters most. A dripping valve under a sink is in plain view. A pipe inside a finished wall or under a concrete slab, which is common in Costa Mesa homes from the 1950s to the 1970s, can take drywall or concrete work to reach, and pinpointing it adds time before the repair itself starts.
The pipe counts too. Galvanized steel in the oldest houses may need a longer run replaced than copper or PEX would, and a backup caused by roots in a cast iron or clay lateral calls for different equipment than one clogged toilet. Some jobs, such as a water heater replacement or a gas line repair, also need a City of Costa Mesa permit.
Day or night, you get one written price for the whole job, and the work starts only after you accept it.
Emergency calls around Orange County
Costa Mesa is our base. Each call is routed to the closest of our 10 locations in the county, so the plumber who answers a flooded garage in Dana Point is not driving down from here.
Costa Mesa and Fountain Valley
Home ground, from Mesa Verde and College Park to the Eastside and Mesa del Mar, plus Fountain Valley across the Santa Ana River.
Santa Ana and Tustin
Next door to Costa Mesa on the north side, where burst pipes and backups get the same 24-hour emergency response.
Huntington Beach, Westminster and Garden Grove
West across the Santa Ana River, from the Huntington Beach coast inland to Westminster and Garden Grove.
The rest of Orange County
Calls farther out are sent from our other locations, among them Newport Beach, Irvine, Orange, Fullerton and Mission Viejo.
Straight answers
Holidays included, the emergency line is open all 365 days of the year, and a person picks up rather than a recording that promises a callback.
When a plumber can reach you depends on your address and on how many calls are open at that hour. We tell you what to expect while you are still on the phone, and the plumber comes from our nearest location.
Nights and weekends follow the daytime rule. You see the repair price in writing and approve it first, and the clock is never what sets the bill.
While you wait, shut the water off at the main valve. On many Costa Mesa houses it sits near a hose bib on the front wall or in the garage, and there is often a second valve in the meter box at the curb. If you smell gas, get everyone outside, call SoCalGas from there, and then call us.
Yes. A restaurant on Harbor Boulevard, an office in South Coast Metro or an apartment building with a shared drain stack gets the same 24-hour emergency response as a house.
Drain Cleaning & Hydro Jetting
Lines checked on camera, then washed clean with water at high pressure.
Water Heater Repair & Install
Tank heaters fixed or replaced, strapped and permitted.
Sewer Repair & Repipe
Laterals relined, burst or replaced, and old supply pipe swapped out.
Gas Leak Detection & Repair
Gas lines repaired and pressure tested under our C-36 license.
Call us, day or night
From our base in Costa Mesa, we bring 24-hour emergency response to homes and businesses anywhere in Orange County.